We were experiencing an excessive number of false alarms from our fire alarm system at our factory which had become a major frustration to us. As a company we manufacture and restore bespoke lighting for most of the leading names in the hotel, leisure and cruise ship industries and distribute to over 70 countries worldwide. This means we have tight production schedules and the false alarms were costing us time and money. On top of this the local fire service were asking us to make sure the matter was resolved swiftly so we knew had to act.
We were being looked after by a multi-national fire and security company who just weren’t willing to spend the time to investigate the problem properly.
We took the decision to move our planned maintenance agreements over to Unity Fire and Security and they carried out a full audit of our fire alarm system. Unity identified a few likely reasons why we were experiencing false alarms and suggested some simple, effective solutions. We carried out the work they advised us to undertake and since then we hardly have any false alarms. On the odd occasion we do have one, the cause is carefully looked into and resolved to avoid it happening again.
We are much happier now and have confidence that Unity Fire and Security are company who cares about our business.
My existing fire and security company were not performing to a standard that Kexgill expect and with the nature of our business, fire safety and response times are so important to us.
We accommodate over 2500 students nationwide and have won several high profile awards not just for the standard of accommodation we provide, but the experience that we create for all our students. We started to ask around about alternative local companies and we were recommended to give Unity a call.
They came into see me and explained that they are a family run business with years of experience in their industry. I was really impressed with the knowledge they had of the fire safety required within large scale student accommodation premises. They were really keen to point that what sets them apart is how much it matters to them that they look after their customers.
I agreed to move all my fire and security agreements over to them and the change in the level of service was very quickly apparent. We now get all our fire and security certification back quickly, our queries are dealt with professionally and our call out response times are much improved. They are always on hand to offer any advice we need. It puts our mind at ease knowing we have someone with years of experience just at the end of the phone.
I am happy to say they have been true to their word because their all round customer service is amongst the best I have received.